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Return Policy

Return Policy

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -

  • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
  • If you identify quality or a manufacturing defect on the received product.
  • If the product is received in a damaged condition.

You can reach us at Casarella.info@gmail.com or our helpline number at 7428697510 to initiate returns.

Breakages

In the case of breakage and any transit damage, please send a picture and a video of the product via WhatsApp to the number mentioned below and it will be taken care of immediately.

-7428697510

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Cancellation

As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at Casarella.info@gmail.com or reach us at the following numbers within 1 hour of ordering and we will be happy to assist you - 7428697510

Return Process

1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at Casarella.info@gmail.com or at 7428697510 (10AM - 6PM) to initiate a return.

2. Please send us 2 images and a video (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images and video on Casarella.info@gmail.com from where our Quality Assurance team will check the details in reference to its eligibility of return.

3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.

Points to remember -  Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.  The product should be unused and in the original condition. 

Refunds

All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. 

Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 2-3 days for the amount to reflect in your statements.

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