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Return Policy
We do not accept returns for our products. This is because the products are delicate and need extra packaging to make sure that it isn’t damaged in transit. Since it might not be possible for the customers to repack it in its original condition, returning the product and getting a refund would not be feasible.
Breakages
We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo and a video of unboxing of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.
Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.
You can reach us at Casarella.info@gmail.com or our helpline number at 7428697510 ( Available on WhatsApp ONLY) to initiate returns.
Cancellation
As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at Casarella.info@gmail.com or reach us at the following numbers within 1 hour of ordering and we will be happy to assist you.
Replacement Process
1. Our Replacement policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at Casarella.info@gmail.com or at 7428697510 (10AM - 6PM) to initiate a return.
2. Please send us 2 images and a video (one of the damaged part and one of the entire product) of the product. You can send us the images and video on Casarella.info@gmail.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your replacement Request Status within 2-3 days of receiving your request mail with pictures. Once your replacement request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the replacement process will get initiated within 2-3 days of receiving it.
Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition.
